Terms of Service
Effective as of: July 2026
These Terms of Service (the "Terms") govern the rights and obligations between the provider (see /legal) and the consumer ordering cleaning services through this website.
1. Scope of services
We provide professional cleaning services (vehicle interiors, upholstered furniture and related) in the Nové Zámky district and within 50 km of our base. Specific service scope, price and duration are listed for each service on /price.
2. Formation of the contract
A contract between you and us is formed the moment the booking confirmation is sent to the email address registered in your account. Once confirmed, the reserved time slot is blocked for other customers and you are bound to the appointment.
3. Price and payment
Prices are shown in euros including VAT (if we are a VAT payer — see /legal). Payment is taken on-site in cash or by card after the service is completed. Online payment is not available.
4. Cancellation
You may cancel a booking free of charge via your account no later than 24 hours before the scheduled time. For cancellations less than 24 hours in advance, we reserve the right to charge a cancellation fee of 30% of the ordered service price to cover the reserved capacity.
5. Complaints
File any complaint without undue delay after noticing the defect, ideally as soon as the interior has dried, so the defect can be documented before ordinary further use. The warranty period on the quality of the work performed is 3 months from the date the service was provided, in accordance with § 655 of the Slovak Civil Code. The warranty does not cover ordinary wear and tear, soiling caused by further use after handover, hidden material defects (e.g. pre-existing damage to upholstery or backing), or defects caused by incorrect use of the vehicle or furniture after the service. Send complaints to the email listed in these Terms with a description of the defect and photo evidence. Complaints are handled within 30 days of receipt; in complex cases we will notify you of any extension.
6. Liability
We are liable for damage demonstrably caused by our activity, to the extent required by applicable law. We are not liable for latent defects in materials that could not be discovered by ordinary inspection, nor for damage caused by incorrect use of the vehicle/furniture after the service was performed.
7. Alternative Dispute Resolution (ADR)
Consumers have the right to contact the provider for redress. If we cannot resolve the dispute, you may turn to an alternative dispute resolution body — the Slovak Trade Inspection (www.soi.sk) or another authorised entity listed by the Ministry of Economy of the Slovak Republic. Disputes can also be resolved online via the European Commission platform: https://ec.europa.eu/consumers/odr.
8. Changes to the Terms
We reserve the right to update these Terms. New versions take effect on the date of publication on this page. Bookings already confirmed are governed by the Terms in effect at the time of confirmation.
Contact
For questions about these Terms, contact us at freshinterior.sk@gmail.com.